Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Search
Articles
I have written my own script. Can I run it on your servers?Yes you can as long as the script can be executed on a Linux server. We do however recommend that...
Views: 172
Can I have Warez, Appz, Serialz and or commercial software on my homepage?No! If we find them in your directory or links to them, your entire account will be subject to...
Views: 155
Can I order even though I do not live in the US or CANADA?YES, you can still order with us. We can host all international domain names and also we accept...
Views: 160
Can I password protect directories?Yes you can password protect directory's within cPanel.
Views: 173
Can I pay you through a credit card or use paypal?We take all major credit cards as well as paypal.
Views: 153
Can I view my website before the domain name is working? Yes, your can with internet explorer by typing:ftp://username@your-ip-addressThen enter your...
Views: 166
Can you host all types of domain name extensions?Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name...
Views: 152
Can you move my site over from another host?We can transfer your site from your current host to your new HostATree account, free of charge....
Views: 170
Do you allow sites to advertise for money, on their web site?Yes, we allow sites to have commercial advertisements.
Views: 144
Do you allow the uploading of legal mp3s?As long as the content you upload to our servers is not illegal.
Views: 146
Do you have a speed test file I can download?We do have a test file you can download to see your connection speed to our servers. For more...
Views: 151
Do you have a test IP or download speed test file?Yes, please check out our test speed page: http://hostatree.com/test.html
Views: 170
Do you make daily or weekly backups?Currently we only make nightly backups of your account. NOTE: We strongly suggest that you...
Views: 155
Do you offer a site builder?Yes. We offer RVSiteBuilder. To find out more about this click here.
Views: 154
Do you provide Windows Based hosting?HostATree only provides Linux based hosting. We do not provide Windows based hosting services. If...
Views: 158
Do you support shared SSL?We do not. You would need to buy a dedicated SSL certificate if you want to use it on your website.
Views: 169
Does HostATree provide domain registration services?We do provide domain registration services. You can purchase a domain with a product or simply...
Views: 157
Does HostATree support FrontPage?Yes we do support this software however sometimes it can create problems with linux servers. We...
Views: 145
How do I provide web hosting services to my clients or friends?Buy a reseller hosting plan from us and you can do it quite easily.
Views: 145
How much is extra bandwidth and disk space?If you require additional disk space or bandwidth, you will need to upgrade your plan to the next...
Views: 161
Is my information confidential? Yes, your information is 100% confidential, we ask for the least amount of information needed to...
Views: 158
Is tax included with my monthly or yearly plan?No, we do not charge tax unless you are located within the state of Maine where our main office...
Views: 143
The difference between Add on, Parked, and Sub Domains There are three domain types. (Parked, Sub Domains, Add on, )1. Parked domain: A parked domain is...
Views: 182
What domain extensions do you support?We support all domain name extensions from around the world, over 250 including the new .biz!
Views: 146
What happens if I exceed my allocated bandwidth?You will receive an automatic e-mail message warning you that you have reached 80% of your...
Views: 159
What is the difference between parked, addon, and subdomains?An addon domain is a fully functional domain that can be created from your cpanel. Once it's...
Views: 161
What kind of Technical Support do you provide?We will answer any questions and help fix any problems related to your Web hosting account. We...
Views: 142
What would happen to my site if your server hardware breaks down?Server hardware can go down at times however we at HostAtree are on duty 24 hours a day and if...
Views: 150
Where can I find HostATree's Policies? You can find all of our policies and terms of service here.
Views: 174
Will my information be resold or shared with any other company?No. We take privacy very seriously and only collect the very minimum of information we need.
Views: 180
Would I be able to upgrade/downgrade my hosting account? Yes of course you can upgrade your account at anytime. Just follow these steps: 1. Login to...
Views: 170
Quick Navigation
Search